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Physical Cards Help Centre

Frequently Asked Questions

01.
General information

02.
Issuance and delivery

03.
Pricing and limits

04.
Activation and setup

05.
Physical card usage

06.
Card management

01.
General information

02.
Issuance and delivery

03.
Pricing and limits

04.
Activation and setup

05.
Physical card usage

06.
Card management

01. General information

What is the difference between a virtual and a physical card?
Where is my physical card accepted?
Do physical cards work overseas?

02. Issuance and delivery

Who can issue a physical card?
How long does a physical card take to arrive?
Where can I ship my physical card?
My physical card hasn't arrived, what do I do?

03. Pricing and limits

What is the pricing for a physical card?
How many physical cards can I get?

04. Activation and setup

How do I activate my new physical card?
Where can I find my activation code?
How do I set my PIN?

05. Physical card usage

How do I make a payment?
Can I withdraw cash with my physical card?

06. Card management

What happens to my existing virtual card if I get issued a physical card?
How do I freeze my physical card?

01. General information

What is the difference between a virtual and a physical card?
Where is my physical card accepted?
Do physical cards work overseas?

02. Issuance and delivery

Who can issue a physical card?
How long does a physical card take to arrive?
Where can I ship my physical card?
My physical card hasn't arrived, what do I do?

03. Pricing and limits

What is the pricing for a physical card?
How many physical cards can I get?

04. Activation and setup

How do I activate my new physical card?
Where can I find my activation code?
How do I set my PIN?

05. Physical card usage

How do I make a payment?
Can I withdraw cash with my physical card?

06. Card management

What happens to my existing virtual card if I get issued a physical card?
How do I freeze my physical card?